Business Operation Trainings

German Centre Taicang Academy offers the following business operation trainings.

Date: from January on, online on demand
Time: Permanent Access. Participant will receive an access code to join the online training at anytime.
Language: English or Chinese
Price: 800 RMB per person, special rate for larger groups or companies on demand
Duration: several hours according to learning speed

Course introduction

To reach worldwide climate goals, circular economy is of crucial importance because it offers a holistic approach to sustainability, addressing environmental, economic and social challenges while promoting a more efficient and responsible use of resources. By adopting circular economy principles, societies can move towards a more sustainable and regenerative future.

Many assume that the circular economy is just a trend that doesn’t pay off. That it is mainly about recycling and eliminating plastic. That the circular economy won’t work because it requires a change in consumer behavior and that won’t happen because people won’t change their behavior!

But this is not true! The circular economy is about: reusability, reparability, recycling, sustainability, climate protection, resources, material cycles, product design, innovation and durability.

In the PLAYBOOK – Basic Sustainability and Circular Economy Online Training – Module 1  you will learn all about the basics of the circular economy, how it is defined and what drives it. You will also get to know the most important principles of the circular economy and thus gain a basic knowledge of the topic.

This online training is based on the circular economy PLAYBOOK by our partner Thinking Circular®, a consultancy and think tank, situated in Germany and founded by Eveline Lemke. As former Minister of State o.d., Rhineland-Palatinate, former president of the International University Karlshochschule for Economics and Management, as well as trained and experienced merchant in Wholesale and Foreign Trade for steel, plastics and recycles, her experience as a systems thinker in politics, science and economic practices enables her to support others on their way into the circular economy.

The PLAYBOOK includes the European standards and is adapted to the Chinese Market and legislations.

Target audience

Everyone who is involved in sustainability.

Objective

At the end of this session, participants will:

  • Understand principles of circular economy.
  • Gain the knowledge to start a green transformation.
  • Contribute to the change of their company.
  • Achieve consciousness of the importance of changing their own behavior and developing new ideas.

Training content

Lection 1: Introduction
Starting this course you will learn about the definition of circular economy. Common myths about circular economy will be exposed and replaced by facts.

Lection 2: Circular economy principles
What are the main principles of circular economy? In this lection you will get an overview of the nine main principles.

Lection 3: Success factors
What makes an economic circular system successful? You will learn about diversity, drivers and triggers and desing4CE. A best practice example is given to understanding the success factors more deeply.

Lection 4: Knowledge gaps
This section is all about giving you a deep knowledge to understand the need for changing to a circular economy.

Lection 5: Barriers in circular economy
Of course, there will be barriers. You will learn how to identify and overcome these barriers.

Lection 6: Quiz
The quiz consists of a total of eight questions. After passing the quiz, you will receive a certificate. However, the questions also deepen your knowledge and repeat the content you have learned.

Online Learning

The PLAYBOOK – Basic Sustainability and circular economy Online Training Module 1 is an interactive online learning platform that offers you many advantages:

1. Flexibility & accessibility
The PLAYBOOK offers you the opportunity to learn when and where it suits you best. Before, during or after working hours – you can work on the learning content according to your own schedule and integrate it flexibly into your daily routine.

You can access the learning content from anywhere. All you need is internet access.

2. Self-directed learning
With the PLAYBOOK you can learn at your own pace. The learning material can be repeated as often as you like, and you can focus on the areas that are most important to you.

3. Interactive learning methods
The PLAYBOOK uses interactive learning methods to make learning more interesting and effective. Videos, podcasts, interactive exercises and quizzes add variety to the learning process and increase learning success.

4. Certificate
Sinolog will issue you with a certificate of participation in the respective course programme upon successful completion.

About Sinolog

Sinolog was founded 1999 in Munich, Germany. The main purpose is to promote business cooperation between Europe and China, crossing cultural differences and achieving win-win situations. The main industries served are automotive, construction and aerospace. Our partners are Chinese and European companies, research institutes, associations and government agencies.

Our goal and belief is to work together to promote sustainable business development, technology exchange and cooperation between China and Europe.

We offer trainings and workshops both in English and Chinese, organize events and connect companies and experts.

Date: 28 February (English), 29 February (Chinese) 2024
Time: 2:00 pm – 5:00 pm
Language: English or Chinese
Price: 2.000 RMB per person
Participants: max. 12
Duration: 3 hours

Course introduction

To reach worldwide climate goals, circular economy is of crucial importance because it offers a holistic approach to sustainability, addressing environmental, economic and social challenges while promoting a more efficient and responsible use of resources. By adopting circular economy principles, societies can move towards a more sustainable and regenerative future.

Many assume that the circular economy is just a trend that doesn’t pay off. That it is mainly about recycling and eliminating plastic. That the circular economy won’t work because it requires a change in consumer behavior and that won’t happen because people won’t change their behavior!

But this is not true! The circular economy is about: reusability, reparability, recycling, sustainability, climate protection, resources, material cycles, product design, innovation and durability.

In this basic sustainability and circular economy workshop you will learn all about the basics of the circular economy, how it is defined and what drives it. You will also get to know the most important principles of the circular economy and thus gain a basic knowledge of the topic.

The workshop is based on the circular economy PLAYBOOK by our partner Thinking Circular®, a consultancy and think tank, situated in Germany and founded by Eveline Lemke. As former Minister of State o.d., Rhineland-Palatinate, former president of the International University Karlshochschule for Economics and Management, as well as trained and experienced merchant in Wholesale and Foreign Trade for steel, plastics and recycles, her experience as a systems thinker in politics, science and economic practices enables her to support others on their way into the circular economy.

European standards are included and the workshop is adapted to the Chinese Market and legislations.

Sinolog will issue you with a certificate of participation in the respective workshop upon successful completion.

Target audience

Managers and other business executives, staff who are involved in sustainability.

Objective

At the end of this session, participants will:

  • Understand principles of circular economy.
  • Gain the knowledge to start a green transformation.
  • Contribute to the change of their company.
  • Achieve consciousness of the importance of changing their own behavior and developing new ideas.

Training content

Lection 1: Introduction
Starting this course you will learn about the definition of circular economy. Common myths about circular economy will be exposed and replaced by facts.

Lection 2: Circular economy principles
What are the main principles of circular economy? In this lection you will get an overview of the nine main principles.

Lection 3: Success factors
What makes an economic circular system successful? You will learn about diversity, drivers and triggers and desing4CE. A best practice example is given to understanding the success factors more deeply.

Lection 4: Barriers in circular economy
Of course, there will be barriers. You will learn how to identify and overcome these barriers.

Lection 5: Circular economy and carbon neutral
At the end of the workshop the correlation between circular economy and carbon neutral is explained in detail.

About Sinolog

Sinolog was founded 1999 in Munich, Germany. The main purpose is to promote business cooperation between Europe and China, crossing cultural differences and achieving win-win situations. The main industries served are automotive, construction and aerospace. Our partners are Chinese and European companies, research institutes, associations and government agencies.

Our goal and belief is to work together to promote sustainable business development, technology exchange and cooperation between China and Europe.

We offer trainings and workshops both in English and Chinese, organize events and connect companies and experts.

Date: Friday, 15 March 2024
Time: 9:00 am – 5:30 pm
Venue: German Centre Taicang
Language: Chinese
Price: 2,800 RMB per person (the participation fee includes lunch and coffee break)
Participants: max. 15

Course introduction

Lean Six Sigma is a classic and powerful methodology that helps organizations improve their product quality and process efficiency. It provides a structured roadmap and useful tools for effective problem-solving. Lean Six Sigma Certification is thus one of the most popular certifications at workplace. This training includes:

  • Introduction to the basics of Lean Six Sigma
  • The fundamental logic of Six Sigma DMAIC methodology and the tools in each phase that is required at yellow belt level
  • A real case problem-solving group exercise throughout the training

After full participation, all participants will receive a Lean Six Sigma Yellow Belt certification issued by ASQ (American Society of Quality) certified Master Black Belt.

Target audience

Professionals in all industries who is interested in effective problem-solving, especially those who work with process optimization and quality improvement.

Training objective

At the end of this session, participants will gain:

  • Mindset change: participants will start to form a systematic, scientific and logical problem-solving mindset
  • Skillset upgrade: participants will understand the Lean Six Sigma methodology and its tools
  • Problem-solving: participants will be able to apply the methodology and tools to solve real problems in life or at work
  • Certification: participants will receive a Lean Six Sigma Yellow Belt certification issued by ASQ certified Master Black Belt

Training content

  • Introduction to Lean Six Sigma
    In this section, you will learn about the background and basics about Lean Six Sigma
  • DMAIC – Define phase
    In Define phase, you need to answer the question – what is the problem exactly? To answer this question, you will learn about how to create a Project Charter, how to create a SIPOC, and how to generate CTQ through real case group exercises.
  • DMAIC – Measure phase
    In Measure phase, you need to answer the question – how big is the problem currently? To answer this question, you will learn about output measurable identification, Operational Definition, Measurement System Analysis, Basic Statistics, Process Capability, Performance Visualization through real case group exercises.
  • DMAIC – Analyze phase
    In Analyze phase, you need to answer the question – what are the root causes of the problem? To answer this question, you will learn about the roadmap of root cause verification, how to identify potential causes with Cause-effect Diagram (Fishbone) and “5 why” and process analysis tools such as Spaghetti Diagram and Swim-lane Diagram through real case group exercises.
  • DMAIC – Improve phase
    In Improve phase, you need to answer the question – what are the best solutions of the problem? To answer this question, you will learn about how to generate potential solutions with standard Lean tools and multiple Brainstorming tools, how to select solutions and how to implement solutions through real case group exercises.
  • DMAIC – Control phase
    In Control phase, you need to answer the question – how to keep the improvement sustainable? To answer this question, you will learn about Documentation, Control Charts and Reaction Plan.

About Linke Consulting

Linke Consulting Co.,Ltd. is a boutique consulting firm that provides theoretical training and practical coaching on Operational Excellence methodologies and tools, aiming at helping corporate clients to achieve their strategic goals and accelerating career development for individual students through scientific enablement. As a young company, Linke Consulting has quickly made its name among numerous corporate clients, individual students and business partners with its solid expert team, flexible consulting approach, international service standard and high-level delivery.

Date: 29 – 31 March, 2024
Time: 9:00 am – 6:30 pm
Venue: German Centre Taicang
Language: Chinese
Price: 6,800 RMB per person (the participation fee includes lunch and coffee break)

Course introduction

Genichi Taguchi, a famous Japanese quality expert, once said, “An engineer who does not understand DOE is only half an engineer”. Modern experimental design is never the “One Factor At A Time” method we often use, but a scientific experimental design method based on statistics. It has been widely applied in mechanical, material, metallurgical, chemical, environmental, medical and other industries. Targeting at quality, production and technical personnel in the above industries, this course will systematically introduce the principles and tools of experimental design for and combine theory with practice to solve problems in real work scenarios.

Target audience

Technicians, engineers, and management personnel from all industries in the field of quality, production and technology.

Training objective

At the end of the course, students will master the modern practical DOE method, including but not limited to:

  • Statistics basics of DOE
  • Full factorial design
  • Fractional factorial design
  • Response surface design
  • Robust parameter design
  • Mixture design
  • Monte Carlo simulation for experimental design

Minitab practice for all above method

Training content

  • Day 1: Basic Statistics for Experimental Design
    • Data distibution: Normal, t, F, etc.
    • Hypothesis testing
    • Analysis of variance (ANOVA)
    • Simple linear regression
    • Introduction and demonstration based on Minitab
    • Experimental design terminology and basics
  • Day 2: Full and Fractional Factorial Design
    • Three principles of experimental design
    • Full factorial design data analysis process
    • Full factorial design case study and practical exercise
    • Fractional factorial design process and case study
  • Day 3: Response Surface Design and More
    • Basic process of response surface design with case study
    • Taguchi’s three steps design principles
    • Taguchi’s product table model and case study
    • Other robust parameter design and case study
    •  Mixing design and case study
    • Monte Carlo simulation

About Linke Consulting

Linke Consulting Co., Ltd. is a boutique consulting firm that provides theoretical training and practical coaching on Operational Excellence methodologies and tools, aiming at helping corporate clients to achieve their strategic goals and accelerating career development for individual students through scientific enablement. As a young company, Linke Consulting has quickly made its name among numerous corporate clients, individual students and business partners with its solid expert team, flexible consulting approach, international service standard and high-level delivery.

Date: Tuesday, 9 and 23 April 2024 (2 Sessions)
Time: 9:00 am – 5:00 pm
Venue: German Centre Taicang
Language: Chinese
Price: 4,800 RMB per person (the participation fee includes lunch and coffee break)

Course introduction

With “Cost Reduction” continuing to be the focus in 2024, internal trainer development becomes more important. Through internal trainers, not only could corporates enable their team with integrated internal resource, but training cost reduction will be easily achieved with internal training capability. However, problems such as candidate selection, unstable course quality, and long trainer growth cycle have restricted the development of corporate trainer team.

This is a training series with two sessions, providing a complete methodology covering from course design to training delivery for trainers and those who are about to become trainers with systematic framework, clear logic and strong operability. Unlike most TTT courses which mainly focus on detailed training delivery soft skills, this course builds a complete and clear framework for all trainers to follow when conduct their daily work. In addition, while interpreting professional theories, the course also provides various case studies, which not only enables students to understand “what”and “why”, but also demonstrates them “how to”. Last but very importantly, after each session, one-on-one coaching is provided on both course design and training delivery.

Target audience

Internal trainers or those who are about to become trainers.

Training objective

This training aims to:

  • To help beginners master the essentials of becoming a trainer and get started quickly
  • To help trainers with certain experience to identify their own weaknesses and improve accordingly

Training content

This training series has two sessions, after each session, one-on-one coaching is provided:

Session 1: the 5 steps of course design

  • Step 1: Set training objective
    • Investigate training background
    • Learn about target participants
    • Identify training topics
    • Set training objective
  • Step 2: Build training outline
    • Clarify the overall structure
    • Develop the roadmap of main content
    • Check the source of training materials
    • Build training outline
  • Step 3: Fill in the content
    • Use various of teaching methods
    • Demonstration of common teaching methods
    • Simulation design throughout the training
  • Step 4: Develop training slides (PPT)
    • Basic principles of PPT slides making
    • 3 skills to improve slides making efficiency: Slide Master, Color template card and Shortcuts
    • Introduction to other teaching formats
  • Step 5: Continuous improvement
    • Trial lecture and acceptance of new courses
    • Continuous improvement during long-term teaching

One on one coaching on training material

Session 2: the 4 elements of training delivery

  • Element 1: Preparation
    • Check training material
    • Learn about the participants
    • Classroom layout and equipment check
    • Trainer dress code
  • Element 2: Opening
    • Connect participants with the trainer – trainer self-introduction
    • Connect participants with each other – ice breaker activities
    • Connect participants with training content – expectation management
  • Element 3: Controlling
    • Adjust your “trainer mindset”
    • Give professional presentations
    • Make good impressions
    • Interact with student effectively
    • Dealing with difficult situations
    • Q&A skills
  • Element 4: Closure and follow-up
    • Training closure
    • Collect training feedback
    • Track training results

Course Demonstration Evaluation

About Linke Consulting

Linke Consulting Co., Ltd. is a boutique consulting firm that provides theoretical training and practical coaching on Operational Excellence methodologies and tools, aiming at helping corporate clients to achieve their strategic goals and accelerating career development for individual students through scientific enablement. As a young company, Linke Consulting has quickly made its name among numerous corporate clients, individual students and business partners with its solid expert team, flexible consulting approach, international service standard and high-level delivery.

Date: 10-12 April and 24-26 April, 2024
Time: 9:00 am – 5:30 pm
Venue: German Centre Taicang
Language: Chinese
Price: 9,800 RMB per person (the participation fee includes lunch and coffee break)
Participants: max. 15

Course introduction

Does your company often run into similar problems that recure frequently? Are your employees so occupied with firefighting that more important topics has been neglected? Do you want to solve problems more efficiently? Lean Six Sigma DMAIC is such an efficient problem-solving methodology. It provides a structured path of “Define, Measure, Analyze, Improve, Control” and practical tools in each phase to achieve product quality improvement, process efficiency optimization, and operation cost reduction. Therefore, Lean Six Sigma has been well applied in almost all industries and the related certification has become one of the most popular certifications at workplace. Lean Six Sigma professionals are rated as four different belt levels, which from bottom up are yellow belt, green belt, black belt and master black belt. A green belt is expected to be familiar with main tools in DMAIC methodology and to lead Six Sigma projects that solve practical problems and bring sufficient benefit for the organization. This green belt training includes:

  • Background and fundamental logic of Six Sigma DMAIC methodology
  • Tools in each DMAIC phase that is required at green belt level
  • Soft skills required for leading DMAIC green belt projects
  • A simulated problem-solving group exercise throughout the training
  • Real project case study

After fully participation, passing the final exam, and passing project evaluation, participants will receive Lean Six Sigma Green Belt certification.

Target audience

People involved in process optimization and quality improvement and the main force of problem solving in the organization, such as the key persons in the operation area, junior to mid-level managers. Functions are not required, preferably production, quality, process, logistics, SCM, finance, HR, customer service, etc.

Training objective

At the end of this session, participants will gain:

  • Mindset change: participants will have a systematic, scientific and logical problem-solving mindset
  • Skillset upgrade: participants will be proficient with Lean Six Sigma methodology and its tools and master the skills to lead continuous improvement projects as a project manager
  • Problem-solving: participants will be able to apply the methodology and tools to solve the pain point problems for the organization
  • Direct project benefit: the company will obtain quantifiable benefits from the participants’ projects
    Certification: qualified participants will receive Lean Six Sigma Green Belt certification

Training content

About Linke Consulting

Linke Consulting Co.,Ltd. is a boutique consulting firm that provides theoretical training and practical coaching on Operational Excellence methodologies and tools, aiming at helping corporate clients to achieve their strategic goals and accelerating career development for individual students through scientific enablement. As a young company, Linke Consulting has quickly made its name among numerous corporate clients, individual students and business partners with its solid expert team, flexible consulting approach, international service standard and high-level delivery.

Date: Friday, 17 May, 2024
Time: 9:00 am – 5:30 pm
Venue: German Centre Taicang
Language: Chinese
Price: 2,800 RMB per person (the participation fee includes lunch and coffee break)
Participants: max. 15

Course introduction

As a project leader, a role that often leads without authority, have you ever run into one of these dilemmas?

  • At an important project meeting, the more you want to impress your stakeholders, the more off the meeting goes…
  • Your project requires extra support from top management, yet the key stakeholders are too busy to attend meetings or even to read your emails…
  • A team member frequently delays on task delivery, but you are not comfortable giving direct feedbacks as you are not his/her line manager…
  • Stakeholders may have different opinions on the project, you realize that it is too difficult to convince people with different positions and backgrounds…
  • In multi-national companies, most projects require stakeholders from different nations, but it seems difficult to form close relationship with them due to cultural differences…
  • In the post-pandemic era, must of your team communication happens online, but it seems more challenging to express yourself properly and accurately via chatting apps, emails, and virtual meetings…

This is a practical training designed to help participants communicate clearly and effectively in 6 project-based situations, especially difficult situations where leading without authority is needed. This is not a theoretical training on how effective communication works or what phycological tricks are behind it, instead, it focuses on practical techniques which could bring visible improvements in class.

Target audience

Project managers, entry-level to mid-level management staff who are frequently involved in projects.

Training objective

At the end of this session, participants will:

  • Understand the key elements of project-based communication
  • Master the techniques for effective project-based communication
  • Achieve visible improvement on project-based communication

Training content

Efficient expression and communication in project management

In this section, we will introduce the importance and basic requirements of efficient expression through an interesting interactive game. Based on interactive Q&A, summarize the characteristics of communication in project management and explain the differences between communication in the project and other types of communication. (including interactive game and Q&A)

Communication techniques in six Project Management situations

  • Project presentation technique
    In this section, we will introduce a simple and easy to understand effective presentation technique: VIBE, which emphasizes the precautions for making public speeches in the project from four aspects: voice, information, body language, and emotions. (Including group exercises)
  • Project escalation technique
    Timely access to external resources and support is crucial in project management. In this section, we will introduce a special project escalation technique: Elevator Speech, which can play an important role when stakeholders are too busy to provide timely support. (Including group exercises)
  • Project feedback technique
    In a healthy project environment, project managers team members may need to provide and receive feedback and suggestions frequently in order to drive project progress. In this section, we will introduce the basic requirements for the sender and receiver of feedback suggestions, as well as a technique that can improve the effectiveness of feedback suggestions: the Hamburg principle. (Including group exercises)
  • Skills to gain support from stakeholder
    Stakeholders from different backgrounds may have different attitudes towards project work due to their naturally different positions. In this section, we will introduce the general process of convincing stakeholders, so that project managers can smoothly obtain support from people from different backgrounds (including group exercises)
  • Cross-cultural communication technique
    When encountering stakeholders from different countries, it is often difficult to establish close relationships due to unfamiliarity with each other’s cultural background and communication habits. In this section, we will introduce the three major challenges of cross-cultural communication and lead students to overcome them one by one, allowing them to easily establish friendly relationships with people from different cultural backgrounds (including group exercises)
  • Online communication technique
    In today’s environment, online communication has become a part of project management and even daily work. In this section, we will introduce the techniques and precautions for online communication through chat software, email, and video conferencing to ensure the accuracy of online communication and improve its efficiency. (Including group exercises)

Review and Summary

Assignment: communication skill practice in WeChat group for 4 weeks

About Linke Consulting

Linke Consulting Co.,Ltd. is a boutique consulting firm that provides theoretical training and practical coaching on Operational Excellence methodologies and tools, aiming at helping corporate clients to achieve their strategic goals and accelerating career development for individual students through scientific enablement. As a young company, Linke Consulting has quickly made its name among numerous corporate clients, individual students and business partners with solid expert team, flexible consulting approach, international service standard and high-level delivery.

Date: Friday, 24 May, 2024
Time: 1:00 pm – 5:00 pm
Venue: German Centre Taicang
Language: Chinese
Price: 1,200 RMB per person (the participation fee includes coffee break)

Training Background

Crisis communication is a vital aspect of any organization’s public relations strategy. It involves effectively communicating with stakeholders and the public during a crisis or emergency situation. In today’s fast-paced world, where news travels quickly and social media can amplify the impact of a crisis, it is more important than ever to have a well-prepared crisis communication plan.

Course Introduction

Having training on crisis communication is essential for any organization. It helps ensure that all employees are aware of their roles and responsibilities during a crisis and are equipped with the necessary skills to communicate effectively with stakeholders and the public. Training can also help identify potential crisis scenarios and develop strategies to manage them.

One of the key benefits of crisis communication training is that it can help minimize the impact of a crisis on an organization’s reputation. By having a well-prepared crisis communication plan, an organization can quickly and effectively respond to a crisis, providing accurate and timely information to stakeholders and the public. This can help build trust and credibility, even in the face of adversity.

Training Objective

The training helps ensure that all employees are prepared and equipped to handle a crisis, and can help minimize the impact of a crisis on an organization’s reputation. By investing in crisis communication training, organizations can build trust and credibility, improve employee morale, and ultimately, protect their brand and reputation.

Training Content

  • Response when crisis happens
  • Essential steps to manage crisis
  • Roles of the key players
  • Practice

Target Audience

Marcom related people and the decision makers of the organization

About Storymaker

Storymaker is a German Communications Agency specialized on content creation with a Storytelling approach. The company invented the Storytelling Platform, at method of how to identify the core of a company, develop key messages and create content for Public Relations, Social Media and Marketing Communication. Storymaker has a strong focus on international B2B companies. Industries are Automotive, Machinery, Industry Technologies, IT, and Chemicals.

Storymaker has offices in Beijing and in Shanghai. The German mother company is headquartered in Tübingen (near Stuttgart) and operates two offices in Berlin and Munich.

Date: Friday, 14 June 2024
Time: 9:00 am – 5:30 pm
Venue: German Centre Taicang
Language: Chinese
Price: 2,800 RMB per person (the participation fee includes lunch and coffee break)
Participants: max. 16

Course introduction

Business English communication skills not only enhances employees’ professional qualities but also helps companies reduce communication costs and facilitate more collaboration opportunities. This course is not a typical language course. It’s a dynamic, hands-on experience tailored for professionals who need use English at work or aspire to enhance their business English proficiency. Our focus goes beyond language alone – we dive into practical workplace scenarios, interpreting essential business English skills and engaging participants in real-world exercises, it helps participants communicate more confidently, clearly, and effectively in various business English work situations.

Target audience

Professionals who need to use English at work or want to improve their business English.

Training objective

Through this course, participants will be able to:

  • Master essentials of cross-cultural communication
  • Master Oral communication techniques in English
  • Master Email writing techniques in English
  • Master communication techniques in common business English scenarios
  • Achieve visible on-the-spot improvement

Training Content

  • Master Cross-Cultural Communication
    • 5 major cross-cultural differences
    • Typical characteristics of business communication in different countries
    • 4 key points of cross-cultural business communication
  • Principles of Business English Expression
    • Use simple and precise words
    • Be concise and to the point
    • Be tactful and polite
  • Oral Expression Techniques
    • Boost self-confidence
    • Convey clear information
    • Avoid translation thinking
    • Make full use of non-verbal communication techniques

Exercise: oral practice based on a specific topic

  • Email Writing Techniques
    • Common frameworks of English email
    • 6C principles of English email
    • Tips for English email writing

Homework: complete a business email on a given topic

  • Communication Techniques in Common Work Scenarios
    • Formal scenario: work reporting
    • Informal scenario: small talk

Exercise: practice for each of the above scenarios

About Linke Consulting

Founded in Shanghai in 2020 by ASQ Certified Master Black Belt Nadya Liu, Linke Consulting Co., Ltd. is a boutique consulting firm that provides theoretical training and practical coaching on Operational Excellence methodologies and tools, aiming at helping corporate clients to achieve their strategic goals and accelerating career development for individual students through scientific enablement. As a young company, Linke Consulting has quickly made its name among numerous corporate clients, individual students and business partners with its solid expert team, flexible consulting approach, international service standard and high-level delivery.

Date: 19 & 20 June 2024
Time: 9:00 am – 5:00 pm
Venue: German Centre Taicang
Language: Chinese
Price: 5,300 RMB per person (the participation fee includes lunch and coffee break)
Participants: max. 16

Course introduction

In competitive markets, corporates often face the dilemma between excessive concessions and profits maintenance. Many corporates often make excessive concessions and end up unable to maintain profits. Win-win negotiation focus on the negotiation key factors and reasonably position the value of products and services, helping corporates maintain profits without excessive concessions, and ultimately achieve a win-win situation. This course is designed based on real negotiation scenarios, aims to help participants master win-win negotiation skills and strategies, help participants negotiate more efficiently and confidently.

Target audience

Front-line sales personnel and sales management personnel.

Training objective

Through this course, participants will be able to:

  • Master essentials of negotiation
  • Master 3 different negotiation styles and skills
  • Master win-win negotiation strategies
  • Negotiate more efficiently and confidently

Training Content

  • Essentials of negotiation
    • Negotiation reasons
    • Two negotiator motivations
    • Negotiator’s understanding of “winning”
    • Basic points of negotiation
    • Three types of negotiation
  • Preparation before negotiation
    • BATAN: set goals
    • Customer persona analysis
    • Understand customer’s buying strategies
    • Concession strategies
    • Prepare a checklist
  • Competitive Negotiation
    • Features of competitive negotiation
    • Six core principles of negotiation
    • Two actions beneficial to yourself
    • Negotiation techniques and coping strategies
  • Cooperative Negotiation
    • Features of cooperative negotiation
    • Conversion of sales to negotiation
    • Five key behaviors
    • Usage of three negotiation conditions
    • Seven steps to discover other negotiation conditions
  • Creative Negotiation
    • Features of creative negotiation
    • Customer’s requirements and needs
    • Analysis of customer’s job and personal needs
    • Three negotiation terms with exchange value
    • Three steps of creative negotiation
  • Summary: Application and Practice Forms (replicable, implementable, executable negotiation behavior, repeated practice and use in the course)
    • Supporting forms
    • Negotiation forms
    • Ten key behaviors to cope with negotiation stress

About Linke Consulting

Founded in Shanghai in 2020 by ASQ Certified Master Black Belt Nadya Liu, Linke Consulting Co., Ltd. is a boutique consulting firm that provides theoretical training and practical coaching on Operational Excellence methodologies and tools, aiming at helping corporate clients to achieve their strategic goals and accelerating career development for individual students through scientific enablement. As a young company, Linke Consulting has quickly made its name among numerous corporate clients, individual students and business partners with its solid expert team, flexible consulting approach, international service standard and high-level delivery.

Date: Wednesday, 26 April 2023
Time: 2:00 pm – 4:00 pm (without break)
Venue: German Centre Taicang
Language: English
Price: 800 RMB per person
Participants: max. 15

Training Background

Effective whistleblowing systems are indispensable for good compliance management. This fact also applies in China, where regulation of the matter is increasing rapidly.

High profile cases of corporate fraud, corruption, and other forms of malfeasance have highlighted the importance of addressing the importance of installing an effective system for whistleblowers and their protection in corporate China, where this issue has gained momentum and has become a key consideration for management and compliance officers. Although a formal, standalone ‘Whistleblower Act’ has not been introduced yet in China, various other regulatory and administrative acts have been released in the past years, indirectly protecting whistleblowers and thus reinforcing the need for establishing an adequate system.

On top of that, a large number of companies falling under the scope Germany’s new Supply Chain Due Diligence Act are now obligated by law to implement a mechanism for receiving and handling complaints regarding alleged violations of the Act’s provisions on human rights and environmental protection. Things will get even more challenging once the proposed draft for a new Whistleblower Protection Act will be implemented in Germany, requiring an even larger number of companies to establish whistleblower systems covering far more than just supply chain due diligence.

Course Introduction

Whistleblowing is a critical topic for any organization. When employees or any other insiders report illegal, unethical, or damaging practices within a company, they can help to prevent harm to the public, protect other employees, and preserve the reputation and financial stability of the organization. However, whistleblowers often face significant risks, including retaliation from their employers, social stigma, and legal repercussions.

In this seminar we will explore the complex and often challenging issues surrounding whistleblowing in corporations. We will examine the legal protection available to whistleblowers, the potential costs and benefits of reporting, and the ethical considerations that employees and managers must weigh when deciding whether to speak out.

We will further draw on case studies and real examples to illustrate the challenges and opportunities of whistleblowing. By the end of the seminar, you will have a deeper understanding of the complex ethical and practical issues involved in the topic, and be better equipped to navigate these challenges in your professional context.

Training Objective

The course is designed to provide the audience with a solid understanding of the regulatory requirements and underlying legal acts when it comes to whistleblowing actions by employees. Participants will further learn and understand how to setup a system that that can be used in corporations to encourage employees to come forward anonymously and how to protect them against retaliation.

Training Content

  1. Introduction to whistleblowing
    • What is whistleblowing?
    • Why whistleblowing matters for every (!) company
    • Risks and opportunities
    • What the law says about whistleblowing
  2. Internal and external reporting mechanisms and systems
    • Choice according to law?
    • Pros and Cons of internal/external reporting mechanisms
    • Characteristics and minimum requirements
    • Data protection and data security
  3. Legal protection for whistleblowers and ethical considerations
    • Relevant statutory provisions on whistleblower protection
    • Importance of whistleblower protection beyond the law
  4. Case studies with real-life examples
  5. Liability in case of non-compliance
  6. Methods of managing and analyzing whistleblowing data

Training Audience

This course targets primarily upper management and those personnel in management that are appointed with compliance related matters. Further, a deepened understanding of the topic can help support human resource management.

About Rödl & Partner

As attorneys, tax advisors, management and IT consultants and auditors, Rödl & Partner is present in 50 countries with 107 own offices and around 5,260 experts. In China, Rödl & Partner assists clients from four wholly owned offices in Beijing, Shanghai, Guangzhou and Taicang. Our comprehensive advisory from a single source translates into a decisive advantage in ensuring the success of our clients’ engagements in China. The focal point of our services is legal and tax structuring and restructuring of foreign investors’ engagements in China. Many years of local experience have allowed us to gain an in-depth insight into the specific challenges and opportunities of China as an investment destination. Our clients can benefit from this knowledge, coupled with the high standard of service and expertise of an international organization.

Date: Friday, 12 May 2023
Time: 2:00 pm – 4:00 pm (without break)
Venue: German Centre Taicang
Language: Chinese
Price: 800 RMB per person
Participants: max. 15

Training Background

There are only few single topics that have gained so much attention and at the same time are subject to so many misconceptions as the extremely wide concept of compliance. Often understood as following specific legally binding rules from fields such as anti-corruption and bribery, taxation, environment, employment, data and cybersecurity etc. But to achieve a certain ‘state of compliance’, the notion of compliance encompasses far more than just observing applicable laws and regulations.

It is a comprehensive and separate management system within organizations that consists of clearly defined policies, controls and procedures implemented in response to the numerous risks the organization is exposed to from the inside and the outside. Compliance is about developing and maintaining a ‘culture of compliance’ within the organization and to constantly monitor, test and adjust the existing system where necessary.

Course Introduction

“Compliance for SME: building a compliance culture for long-term success” has been designed with a view not only to introduce the concept and important underlying principles of compliance to the course participants, but above all to equip them with knowledge and tools necessary to build a true compliance culture within their respective organizations. Special focus is placed on SME because those companies often differ significantly in their capability and resources to establish separate inhouse compliance departments.

The course looks at where and how compliance is relevant in different business units and how employees at all levels play a crucial role in establishing and preserving a culture of trust and integrity. The course will present the most relevant regulatory areas and highlight common pitfalls that matter across industries.

Training Objective

Participants of this course will learn the basic concepts, principles, structures and procedures that form part of a good corporate compliance management system. Participants will be sensitized to why compliance is crucial for sustainable success of both the organization and the employees themselves. Participants will learn how to identify critical aspects of compliance in their daily work and, ideally, play an active role in the future in shaping the compliance culture in their own organization. The course follows an interactive approach whereby participants will get enough opportunities to share knowledge and experiences with each other.

Training Content

  1. Introduction to basic concepts, principles, structures and procedures of compliance
    • Feedback sharing on participants’ prior knowledge and experience
    • Common misconceptions about compliance
    • Defining and outlining why and how compliance matters to employees and organizations
    • Identifying areas and business units with exposure to compliance risks
    • Compliance and management liability
    • Cornerstones of an effective compliance management system
    • How to deal with compliance matters – tools and practice tips to tackle any compliance challenge
  2. Overview of important regulatory areas of compliance in China
    • Anti-corruption and bribery
    • Finance & tax
    • Employment
    • Production & Environment
    • Data and Cybersecurity
    • Export control and international sanctions
    • Supply chain due diligence
    • Others
  3. Case simulation in small groups (3-4 persons/group)

Training Audience

Employees of SME at all levels and from all departments, including management personnel

About Rödl & Partner

As attorneys, tax advisors, management and IT consultants and auditors, Rödl & Partner is present in 50 countries with 107 own offices and around 5,260 experts. In China, Rödl & Partner assists clients from four wholly owned offices in Beijing, Shanghai, Guangzhou and Taicang. Our comprehensive advisory from a single source translates into a decisive advantage in ensuring the success of our clients’ engagements in China. The focal point of our services is legal and tax structuring and restructuring of foreign investors’ engagements in China. Many years of local experience have allowed us to gain an in-depth insight into the specific challenges and opportunities of China as an investment destination. Our clients can benefit from this knowledge, coupled with the high standard of service and expertise of an international organization.

Date: Friday, 19 May 2023
Time: 9:00 am – 5:30 pm
Venue: German Centre Taicang
Language: Chinese
Price: 2,800 RMB per person (the participation fee includes lunch and coffee break)
Participants: max. 15

Course introduction

Currently, traditional enterprises have many difficulties, such as the rising cost, the difficult recruitment, the rising requirement of flexibility as well as individuation. The smart manufacturing is an effective solution that many enterprises will choose. But for many enterprises it is difficult to start or to implement smart manufacturing project efficiently because of the shortage of Professionals, lack of top-level planning etc.

This course starts with difficulties encountered by the traditional manufacturing industry and problems existing in most smart manufacturing projects. Specifically, it will introduce how to plan smart manufacturing projects, how can the lean tools support smart manufacturing projects. It will also study the way for enterprises to find the suitable smart manufacturing mode based on their current situation and then to improve the operation and management level of their enterprises.

Target audience

Professionals from all industries, especially manufacturing industry, who is interested in smart manufacturing, especially for leaders and members of smart manufacturing projects.

Training objective

At the end of this session, participants will gain:

  • Master how to decompose objectives by the lean strategic deployment
  • Master core systems of smart manufacturing
  • Master core technologies of smart manufacturing
  • Understand planning methods of smart manufacturing projects
  • Master common misunderstandings in smart manufacturing projects and the way to avoid them

Training content

  • Difficulties encountered by traditional enterprises as well as the industrial transformation and upgrading brought by smart manufacturing
    • Traditional enterprises have meet great difficulties due to the market uncertainty, the rise of cost and the change of operation mode.
    • The understanding of smart manufacturing
    • Aspects those can be helped by smart manufacturing in the enterprise operation and management process
  • Smart manufacturing system and core systems
    • Intelligent manufacturing systems proposed by different companies and their similarities as well as differences
    • Core system analysis of smart manufacturing
    • The difference between ideal and reality of smart manufacturing projects
    • Common problems meet by smart manufacturing projects and the way to avoid them
  • Planning method of smart manufacturing projects
    • The recommended planning process of smart manufacturing projects
    • The combination of intelligent manufacturing projects with business objectives through lean strategic deployment
    • The way that lean tools can support smart manufacturing projects
  • Case studies
    • Bottleneck improvement by smart manufacturing
    • Smart manufacturing workshop based on process optimization
    • Digital workshop construction based on value stream

About Linke Consulting

Founded in Shanghai in 2020 by ASQ Certified Master Black Belt Nadya Liu, Linke Consulting Co., Ltd. is a boutique consulting firm that provides theoretical training and practical coaching on Operational Excellence methodologies and tools, aiming at helping corporate clients to achieve their strategic goals and accelerating career development for individual students through scientific enablement. As a young company, Linke Consulting has quickly made its name among numerous corporate clients, individual students and business partners with its solid expert team, flexible consulting approach, international service standard and high-level delivery.

Date: Thursday, 27 October 2022 – Session 1
Friday, 25 November 2022 – Session 2
Venue: Online
Language: Chinese
Price: 5,500 RMB per person
Time: 9:00 am – 5:00 pm

Organizers

Course introduction

This is a training series with two sessions, providing a complete methodology covering from course design to training delivery for trainers and those who are about to become trainers with systematic framework, clear logic and strong operability. Unlike most TTT courses which mainly focus on detailed training delivery soft skills, this course builds a complete and clear framework for all trainers to follow when conduct their daily work. In addition, while interpreting professional theories, the course also provides various case studies, which not only enables students to understand “what”and “why”, but also demonstrates them “how to”. Last but very importantly, after each session, one-on-one coaching is provided on both course design and training delivery.

Target audience

Internal trainers or those who are about to become trainers.

Training Objective

  • To help beginners master the essentials of becoming a trainer and get started quickly
  • To help trainers with certain experience to identify their own weaknesses and improve accordingly

Training Content

This training series has two sessions, after each session, one-on-one coaching is provided.

Session 1: The 5 steps of course design

Step 1: Set training objective

  • Investigate training background
  • Learn about target participants
  • Identify training topics
  • Set training objective

Step 2: Build training outline

  • Clarify the overall structure
  • Develop the roadmap of main content
  • Check the source of training materials
  • Build training outline

Step 3: Fill in the content

  • Use various of teaching methods
  • Demonstration of common teaching methods
  • Simulation design throughout the training

Step 4: Develop training slides (PPT)

  • Basic principles of PPT slides making
  • 3 skills to improve slides making efficiency: Slide Master, Color template card and Shortcuts
  • Introduction to other teaching formats

Step 5: Continuous improvement

  • Trial lecture and acceptance of new courses
  • Continuous improvement during long-term teaching
  • One on one coaching on training material

Session 2: The 4 elements of training delivery

Element 1: Preparation

  • Check training material
  • Learn about the participants
  • Classroom layout and equipment check
  • Trainer dress code

Element 2: Opening

  • Connect participants with the trainer – trainer self-introduction
  • Connect participants with each other – ice breaker activities
  • Connect participants with training content – expectation management

Element 3: Controlling

  • Adjust your “trainer mindset”
  • Give professional presentations
  • Make good impressions
  • Interact with student effectively
  • Dealing with difficult situations
  • Q&A skills

Element 4: Closure and follow-up

  • Training closure
  • Collect training feedback
  • Track training results

About Linke Consulting

Founded in Shanghai in 2020 by ASQ Certified Master Black Belt Nadya Liu, Linke Consulting Co., Ltd. is a boutique consulting firm that provides theoretical training and practical coaching on Operational Excellence methodologies and tools, aiming at helping corporate clients to achieve their strategic goals and accelerating career development for individual students through scientific enablement. As a young company, Linke Consulting has quickly made its name among numerous corporate clients, individual students and business partners with its solid expert team, flexible consulting approach, international service standard and high-level delivery.

Date: Tuesday, 8 November 2022
Time: 1:30 pm – 5:00 pm
Venue: German Centre Taicang
Language: English
Price: 1,200 RMB per person
Participants: max. 15

Course Introduction

Conflicts of interest (COI) are one of the most common business issues in mainland China. A COI is where one or more employees set up third-party companies (or establish relations with existing companies) to personally profit from insider information or benefit from increased business, discounts and rebates. Our research shows that even companies that have been operating in China for more than ten years have at least a 75% chance of COI issues. Resolving COI issues is challenging given the unique commercial and legal environment in mainland China.

Resolving a COI should be managed as a challenge to business continuity rather than a strictly legal issue. The company is likely to need to provide some form of compensation in order to remove an employee while minimising risk. It is critical to develop an intelligence-based assessment of the risk to business continuity and create an execution plan to mitigate and minimise that risk

Target audience

Legal heads, finance heads, GM level and above from manufacturing industries.

Training Content

From this session you will be able to

  • The difference between the legal due diligence and the business continuity perspective
  • Risks, advantages and disadvantages of due diligence from different angels
  • Guided with a proper methodology and execution plan
  • Case studies

About Control Risks

Control Risks is a specialist risk consultancy that helps create secure, compliant and resilient organisations. We believe that taking risks is essential to success, so we provide the insight and intelligence you need to realise opportunities and grow. And we ensure you are prepared to resolve issues and crises. From the boardroom to the remotest location, we have developed an unparalleled ability to bring order to chaos and reassurance to anxiety.

Date: Friday, 26 January, 2024
Time: 2:00 pm – 4:00 pm
Venue: German Centre Taicang
Language: Chinese
Price: 600 RMB per person
Participants: max. 15

Course Introduction

This training is aiming to help companies with foreign employees understand the expatriate entry process and matters requesting attention in each step, aiming to help participants in the process of arranging foreign employees to complete the work more clearly and efficiently. It not only includes the specific requirements for the application of a certain certificate, but also covers the whole entry and onboard process for expatriate employees and cross-cultural integration after entry, including but not limited to:

  • Oversea Expatriate Onboard Process introduction and time management
  • Visa related documents and China government contacts
  • Government related website introduction
  • Target city orientation
  • HR’s role and main task

Target audience

International HR and foreign affairs specialists in multinational companies

Training objective

At the end of this session, participants will:

  • understand the whole process for expatriate onboard process
  • master the information of the corresponding government related contacts
  • accurately estimate the process lead time when hiring from overseas
  • complete the expatriate’s business travel an onboard process work independently

Training content

  • Oversea Expatriate Onboard Process introduction and time management
    Overview of the expatriate entry process and overall time planning from selection of an overseas candidate to the final onboard to the company.
  • Oversea support: visa preparation
    Detailed interpretation of the documents & materials required for overseas preparation, according to the notice of work permit required by the Notification letter for China,
  • Domestic support: work permit & resident permit
    Detailed interpretation of the documents & materials required from landing to successful application after the new hired employee’s entry.
  • China government main contact windows introduction
    In the whole process, in addition to the internal process and contact, external contact is also crucial. In this session, the contact information of various government departments and which departments to contact at what time node will be shared.
  • Government related website introduction
    Small to medium-sized foreign companies that do not use visa agents need internal staff to complete applications on a government portal. In this session, we will familiarize you with the government portal interface and procedures for visa application.
  • Target city orientation
    Cross-cultural communication and city recognition after the entry of foreign employees affect the stability of employees to a certain extent. In this session, we will introduce the local customs of the corresponding city from the perspective of helping foreign employees build links.
  • HR role and main tasks

About Linke Consulting

Linke Consulting Co., Ltd. is a boutique consulting firm that provides theoretical training and practical coaching on Operational Excellence methodologies and tools, aiming at helping corporate clients to achieve their strategic goals and accelerating career development for individual students through scientific enablement. As a young company, Linke Consulting has quickly made its name among numerous corporate clients, individual students and business partners with its solid expert team, flexible consulting approach, international service standard and high-level delivery.