Training Archive

Training background

As a project leader, a role that often leads without authority, have you ever run into one of these dilemmas?

• At an important project meeting, the more you want to impress your stakeholders, the more off the meeting goes
• Your project requires extra support from top management, yet the key stakeholders are too busy to attend meetings or even to read your emails
• A team member frequently delays on task delivery, but you are not comfortable giving direct feedbacks as you are not his/her line manager
• Stakeholders may have different opinions on the project, you realize that it is too difficult to convince people with different positions and backgrounds

Course introduction

Effective Communication in Project Management is a practical training designed to help participants communicate clearly and effectively in project-based situations, especially difficult situations where leading without authority is needed. This is not a theoretical training on how effective communication works or what phycological tricks are behind it, instead, it only focuses on practical techniques which could bring visible improvements during the class. This training includes four project-based effective communication techniques:

• Project presentation technique
• Project escalation technique
• Project feedback technique
• Project stakeholder convincing technique

All above-mentioned techniques will be practiced though real-case exercises during the training.

Training objective

At the end of this session, participants will:

• Understand the key elements of project-based communication
• Master the techniques for effective project-based communication
• Achieve visible improvement on project-based communication

Training content

• Communication in Project Management
  In this section, we will introduce the characteristics of project-based communication and explain why it is different from other types of communication.
• Project presentation technique
  In this section, we will introduce to the participants a catchy presentation technique – VIBE – which is especially useful in project presentation. Group exercises are included.
• Project escalation technique
  External resource and support are crucial in project management. In this section, we will introduce a special project escalation technique – Elevator Escalation – which is especially useful when certain stakeholders are too busy to provide in time support to your project. Group exercises are included.
• Project feedback technique
  In a healthy project environment, every member may need to intensively give and/or receive feedbacks to move the project forward. In this section, we will introduce the ground rules of feedback for givers and receivers and a technique called “Burger’s rule” which improves the effectiveness of feedback. Group exercises are included.
• Project stakeholder convincing technique
  Stakeholders may have different opinions on your project, and it is commonly difficult to convince people with different positions and backgrounds. In this section, we will introduce series of tools that help to convince your stakeholders to make their contribution to the project.

Target audience

Project managers, entry-level to mid-level management staff who are frequently involved in projects.

About Linke Consulting

Founded in Shanghai in 2020 by ASQ Certified Master Black Belt Nadya Liu, Linke Consulting Co., Ltd. is a boutique consulting firm that provides theoretical training and practical coaching on Operational Excellence methodologies and tools, aiming at helping corporate clients to achieve their strategic goals and accelerating career development for individual students through scientific enablement. As a young company, Linke Consulting has quickly made its name among numerous corporate clients, individual students and business partners with its solid expert team, flexible consulting approach, international service standard and high-level delivery.